Xbox 360 Shut Down and Red Ring of Death Troubleshooting Tips
If your Xbox 360 shuts down and shows 3 red lights around the console button, before you panic you must first determine what color your Power Supply light is showing. A green LED, red LED, an orange/yellow LED and a not lit LED all mean something different. The main reason most Xbox 360 units stop working is because of overheating, which is indicative of a design flaw.
To keep Your Unit from Overheating To Prevent the Red Ring of Death…
You MUST place the Xbox (and power block) in an area with plenty of ventilation. Do not place the Xbox in confined or closed in space, such as bookcases, stereo cabinet, on the floor, or in a crowded electronics rack.
Try to Place your Xbox on the side which exposes more surface area for cooling. Position a fan to blow air across your Xbox. (A fan is a good investment to protect a 0 console.)
Do not place your Xbox or Power Block on carpet, a rug, a soft chair, or any other soft and yielding surfaces that may block air currents. Your Xbox must have air!
Do NOT place the Xbox near heat sources such as heaters, very warm electronics, stoves, radiators and furnaces.
Do not to allow direct sunlight to shine on your Xbox.
The tips given here are intended to be prevention measures for your Xbox when it is brand new if you wish to avoid heating problems for your console. Here are other things you should look for if your Xbox 360 is not working or just stops working in the middle of a game.
If the Power Supply LED light is GREEN: Turn off the console. Wait 30 seconds, and then turn on the console again to see if the problem repeats. If restarting your Xbox 360 console does not solve the problem and your console continues to display three flashing red lights, call tech support or submit a console-repair request online.
Before you call tech support, take note as to what three red lights are flashing and in what order they flash as the tech will ask you for this information to help determine the problem.
If the Power Supply LED light is RED: This issue occurs when the external power supply has detected a fault. The power supply has several built-in safeguards to help prevent damage to either the console or to the power supply itself. The power supply will turn itself off if one of the following things happens: too much current, voltage is too high, or temperature of the power supply is too high.
Turn off your Xbox 360, disconnect all external cables and the power block. Disconnect the cable from the wall socket. Allow the console to cool for at least 3 hours. After the power supply has cooled for several hours, reconnect the Xbox 360 Power Supply to the console and to the wall socket. If the power supply light is still red, go to step 2.
Make sure that the power supply is plugged in correctly. Make sure that the power supply is plugged directly into a working wall outlet. If the power cord is plugged in to an extension cord, surge protector, or a power strip, the current or voltage going to the power supply may not be correct.
Try a different wall socket; preferably one on a different circuit in the house.
If you have access to another Xbox, try another Xbox 360 Power Cord and Xbox 360 Power Supply unit. If the console now turns on with the other cables, replace the faulty cable. If the console does not turn on, the issue may be with the console itself. Contact Xbox Customer Support and ask how to obtain a replacement power supply or cable.
If the Power Supply LED light is ORANGE/YELLOW: If the power supply light is orange but the console will not turn on, there may be a problem with the console. An orange light is illuminated on the power supply for one of the following reasons: the console is turned off, the power supply is disconnected from the console or the power supply cord is not fully inserted into the power socket of the console. Here are some steps that you can use to try to fix the Orange/Yellow LED problem.
Turn off the Xbox 360 console.
Disconnect the cord that connects the power supply to the console. Wait 20 seconds.
Reconnect all the cords, and then try to turn on the console.
If the orange light remains illuminated but the console will still not turn on, call Microsoft tech support to consider if you may want to submit a console-repair request online.
If the Power Supply LED light is not lit at all (no glow): If the power supply light is not illuminated, this usually means that the power supply is disconnected from the wall socket. Try the following steps to resolve the No Power light problem:
Make sure that the power cord for your Xbox 360 console power supply is connected to the wall socket.
Determine whether there is a switch that must be turned on for the wall socket to provide power.
If the power supply is firmly connected and there is no switch for the socket, try using a different wall socket.
If the outlet is working (try plugging in a lamp to test the outlet) but your Xbox 360 console does not turn on, the power cords may be damaged.
Turn off the console and again unplug the cords. Examine the power cords for damage. If either cord is damaged, do not use them – throw them away. If you have another Xbox 360 Power Cord and Xbox 360 Power Supply available, try using them to test the console.
If your Xbox 360 console now turns on using the other cords, replace the original power cord or power supply block. Note: Use of an unofficial, unauthorized, or third-party power supply may invalidate your warranty.
For more information about how to start the online console repair process, please visit one of the following and for more information about how to contact Xbox Customer Support directly; please click on the Resource Links following this article. Note Online console repair service is may not be available in all countries and regions.
http://support.microsoft.com/kb/907534
http://www.xbox.com/support/ (http://www.xbox.com/support/)
http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)
Written by KristieRaburn
Blogger, freelance writer, movie fan and subject researcher.
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